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1.4 Based on 32 reviews
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  • Customers like
    • How helpful they seem when they are not doing anything at all 2
    • Are rude and crooked 2
    • Colleen at the good drive branch 1
  • Customers don't like
    • Worst customer service 5
    • Horrible systems 5
    • Customer service 4

A wait time of 19 minutes to get a human being on the phone is just RIDICULOUS. I couldn't on-line banking help, and I couldn't customer service on the phone. 19 MINUTES! WOW. That is completely unacceptable. I only wanted to know whether a family member had deposited a gift check from me. I've had that account for quite some time, I don't use that very often, although quite a bit of money is in it. I didn't realize just how bad the customer... Read more

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On May 2, 2016, we made a deposit of $511.65 ($433.24 cash, $78.41 check) into our BB&T business account in Peachtree City, Georgia. Around May 5, we received an account adjustment letter notifying us that a debit of $20.00 had been made to the account due to “an error in addition in your deposit”. Note that the deposit was counted in front of Bobby, my husband, and although he was not given a receipt stamped with the amount at that time, we... Read more

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I opened my accounts at BB&T years ago. Currently I don't reside in US. Thanks to the email notification and alert systems, I noticed that since some time ago the bank withdraws money from my savings account or any other kind of account and every time I ask why, they simply get me dizzy with nonsense or they never reply to my emails (which seems to be the preferred communication way for the bank's comfort). I'm being taken about $23 a month and... Read more

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I knew this young lady Katelyn from the days when she worked at the local wal-mart. Seen Katelyn on Christmas Eve at wal-mart. Went up to her to say hi to her. She introduces me to her classmate. I then asked her why she was wearing a heavy sweater on a day in the 70's. She told me they had an ugly sweater contest at the bank she worked at. This is when she said something about opening accouts at bb&t. She was like come on you know me I will... Read more

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I have been banking with BB&T for years and anytime i have had overdraft charges i pay with no complaints. Recently i had some pending charges on my account and even after calling the automated service i had no idea they were pending. The overdraft charges total a little over 10.00 and this CRAZY BANK charged me 108.00 dollars in overdraft charges. Of course i call and they were not helpful at all. Im closing my accounts and going somewhere... Read more

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I am so seriously disappointed with BB&T. After a number of issues that I won't go into here, they are now charging my joint account with a family member who is on Medicaid in nursing home $7.95 a month for Quicken. I do not have Quicken and have never, ever had Quicken nor downloaded anything from BB&T (or anywhere eels) to Quicken. Their 5 business days to respond (after multiple complaints) was yesterday, no response. It took them forever... Read more

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First, the wonderful bank I had was Citibank. BB&T bought them out, and even after over 20 years with the same account and #, BB&T refused to grandfather this one in. They had their own 16 digit account # to use. After much headache and arguing with them, I decided it was time to move my funds to a new bank altogether. I thought I had everyone moved to the new account bank and missed one. It was an automatic insurance payment taken out right... Read more

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If you EVER need to reach a bbt rep over the phone, good luck. I was told to call in order to log back into my online banking account, and sat on hold for 2 hours before I gave up, having to leave for work. If you're behind on your bills, they'll harass you with automated phone calls 4 times a day. When you answer they PUT YOU ON HOLD to speak to someone WHEN THEY CALL YOU. If "the lines are too busy" they will hang up after calling YOU and say... Read more

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The so called over draft protection does not protect you from jack-shi!t. You will be charged HUGE amounts for very small purchases! You will get NO reasoning from employees or the big lady in the little office. You will get nothing but pain and you will be broke. I am sitting here now wondering how i will get gas money to make it to work . I know that BB&T is fradulent but there is nothing I can do. They are deceptive and ignorant and I have... Read more

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I've banked at BB&T for 7 years and am finally getting ready to move my money to another bank. The customer service at BB&T is almost non-existent. When you call you either get put on hold or have to wait for a long time for a call back. No one seems to have good information and customer service does not seemed designed for customers. It is very difficult to notify the bank of international travel and even when one is able to talk to a... Read more

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