BBT Bank Complaints and Reviews

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  • Mar 23
  • Credit Cards
  • Houston, Texas
  • Credit Card
  • 30
  • REVIEW RATING 4/5

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank customer who was always impressed by their superior customer service, this transition is an absolute nightmare for me. First of all, I never received a new card from BBT or any log-in information. Once I was cut off from Citibank, my checking and savings account literally disappeared.... Read more

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  • From mobile
  • BBT Bank
  • Mar 03
  • by anonymous
  • #602965

Why have a drive-thru with five pull in and only one person working it during lunch time. Whst a waste of time. 10 minutes in line to do a deposit. Add comment

  • From mobile
  • BBT Bank
  • Dec 03, 2014
  • by anonymous
  • #565010

I checked my account on line and discovered I had been charged a $12.00 maintenance fee. I am now unemployed, but have had direct deposits going in to account for last 9.5 years with no maintenance fee.talk about pouring salt into an open wound. Shame on you BB&T. Add comment

  • Nov 11, 2014
  • Banks
  • Online Banking
  • 93
  • REVIEW RATING 4/5

My husband and I switched to BB&T in June 2014 at the recommendation of our accountant. We were told they have great customer service, hah! We do all of our banking online however every time I need assistance I'm told I have to go to the branch. Our branch reduced their hours and is no longer open on Saturdays, which means I have to take time off work in order to go in when they are open. ... Read more

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  • Nov 07, 2014
  • Banks
  • Fort Lauderdale, Florida
  • Fees
  • 57
  • REVIEW RATING 4/5

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a savings and transferred monthly $1 from the checking. I used it in the beginning for a project and had planned to use it for another. I admit I did not watch it because I did not need it and thought it to be safe. BB&T started charging me monthly fees and has drained both... Read more

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  • Oct 14, 2014
  • Banks
  • Baltimore, Maryland
  • Online Banking
  • 82
  • REVIEW RATING 4/5

I've never encountered a bank where it's actually dangerous to send them money. I actually believe that they actually had the *** ones concentrate at tis bank. Anyway, last month I had sent them $3,0000.00 to pay a balance on my credit card and they actually LOST my money for three weeks. After calling them practically everyday for three weeks my Bank manager helped me at my end actually had to... Read more

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  • Sep 29, 2014
  • Banks
  • Greensboro, North Carolina
  • Online Banking Format
  • 45
  • REVIEW RATING 4/5

This new online banking website is horrible. What *** SOB just made things 10 times harder than before. It was simple and easy to navigate before. Now I can't even figure out how to just view my statement. Thanks to all you overpaid morons whose job it is to make others' lives more difficult. Really appreciate it. This bank has gone downhill recently. Firing employees that have been with them... Read more

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  • Jun 19, 2014
  • Banks
  • Evergreen, Alabama
  • Cashing Coins In
  • 165
  • REVIEW RATING 4/5

The teller name was Lynn and this incident happened on June 19,2014 between 3:00-3:20. I feel that this teller did not tell the truth because I know someone else that turned their change in last week with no problem. I don't understand why she couldn't take them and I have a account with BB&T. She also suggested I should just use them at a point of sale. I am very dis satisfied with this... Read more

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  • From mobile
  • BBT Bank
  • May 23, 2014
  • by anonymous
  • #489538

BBT banks drive thru is the slowest of all the banks. No matter waft day or what time of day you go there to any of tgem you will wait for long periods of time. Add comment

  • Mar 18, 2014
  • Banks
  • Winston Salem, North Carolina
  • Checking Account
  • 174
  • REVIEW RATING 5/5

I opened an account with BB&T for $125 bonus, they said I didn't qualify after waiting for 5 months of being assured it was on its way. So I try and close my account, they said I need to go to my local branch, I explain that I do not have a local branch, that everything was done online, the agent says that in over 16 years she has never heard of such a thing, and that I should get my account... Read more

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