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  • Customers like
    • How helpful they seem when they are not doing anything at all 2
    • Are rude and crooked 2
    • Colleen at the good drive branch 1
  • Customers don't like
    • Worst customer service 5
    • Horrible systems 5
    • Customer service 4

The so called over draft protection does not protect you from jack-shi!t. You will be charged HUGE amounts for very small purchases! You will get NO reasoning from employees or the big lady in the little office. You will get nothing but pain and you will be broke. I am sitting here now wondering how i will get gas money to make it to work . I know that BB&T is fradulent but there is nothing I can do. They are deceptive and ignorant and I have been a client for years. Your years with them do not matter. But as soon as thi scrap is "resolved" I... Read more

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I've banked at BB&T for 7 years and am finally getting ready to move my money to another bank. The customer service at BB&T is almost non-existent. When you call you either get put on hold or have to wait for a long time for a call back. No one seems to have good information and customer service does not seemed designed for customers. It is very difficult to notify the bank of international travel and even when one is able to talk to a person, sometimes the travel notifications are ineffective and don't seem to get logged in a way that... Read more

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Do not like mergers, period. The new guy always has something up their sleeve. Had account changed and then charged ME the fee when I did not live up to their balance. I was Senior checking not Elite for God's sake! WHO switched me after I called them in the beginning to make sure my account would stay the same? I was charged $15 (maintenance fee) and bitched about it! I got Senior checking back and my $15. Why do you make your customers leave you?? Because you don't ask their opinion about their accounts BEFORE you merge. There. Former bank... Read more

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Poor phone service, poor local branch help, poor support by far Susqauhhna a was better Bank this is worst bank I have ever dealt with> No one answers phone when you call, they play press 1, 2 game till you hangup in discuss..moving my loan to another bank I deal with many banks in my investment business this is the worst worst worst worst worst Thanks I saw that happening Alex Cooper did the sale and I figured no one would at the amount owed to bank ...the house is a wreck and the price even in great shape is not on that street Can you... Read more

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If you get less than $20 in your account (and some of us struggle to keep that amount in there) you will see a strange type of transaction concurring. They will somehow find a way to make the total number of pending transactions not equal the available balance that is displayed when you check the available balance. This method makes you think you have more in your account than you do. I called BBT and they told me I have to add up the pending and subtract it myself --in order words the available balance is posted is disceiving and you... Read more

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I had a several accounts with them for about 4 years. Worst bank in my life. This started about 2 years ago. I payed off my mortgage 10,000 on line transfer internaly. The next day checking only seen payment for 2,000 called and got *** story payment was not enought for entire ballance. So some one decided to put 8,000 in limbo untill I came up with 400+ to pay off loam completely. I went to bank in person spoke to Ashley a GOD send (who by the way no longer works there) assisted my in trying to locate my money. It took 3 times 3 seperate... Read more

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I have had it with BBT. I am in the process of changing everything over to another bank. Constantly I can't get online banking due to them saying my password is incorrect. Have to have them send me a code and usually that doesn't work. So many problems with this bank and I am so disgusted with them right now I am not even going to go over everything that is wrong with BBT. My advice to anyone that has an acct with them is get out of that bank. Those that are thinking about going to BBT= do yourself a favor and rethink it. Read more

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Poor service. Poor products. Only thing they excel at is putting one in the poor house with fee after fee and they do not honor contracts made with the bank they purchased. Dishonest, cowardly, unbelievably horrible service ! Closed all accounts after 23 years of financial transactions with this unbelievable institution and went to my credit union. You deserve better and so did I ! I STRONGLY URGE YOU TO AVOID THIS " Bank " Read more

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i tried calling bbt about a log in issue. i had to leave a call back. i was charged for calls that wer call backs. also charged for calling corporate, and them passing the info on. $ 14.00 worth of charges for no phone service. i keep a healthy balance, no interest, no service. bbt has no customer service, doesn't care about its customers, just about how many fees they can charge. i miss bank atlantic, they took care of their customers. B B T is a ripff to cusomers Read more

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I went into the BB&T on Church Street in Huntsville. The woman there set my refinance up with everything rolled back into the payment so I wouldn't have to pay closing costs and showed me the papers I would be signing. I went to the closing lawyer. He then asked for $5000.00 closing. What a surprise. He called them and they said if I wanted this loan I had to pay the closing. DO NOT TRUST BB&T Read more

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