BBT Bank Complaints and Reviews

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BBT Bank
Main address: P.O. Box 2914 33779-2914 Largo FL
1-800-BANK-BBT (1-800-226-5228), , https://www.bbt.com/bbt/apps/contact/corporate.asp
  • 62+1 mobile complaints
  • $10.2K claimed losses
  • $163 average
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  • Nov 11
  • Banks
  • Online Banking
  • 20
  • REVIEW RATING 3/5

My husband and I switched to BB&T in June 2014 at the recommendation of our accountant. We were told they have great customer service, hah! We do all of our banking online however every time I need assistance I'm told I have to go to the branch. Our branch reduced their hours and is no longer open on Saturdays, which means I have to take time off work in order to go in when they are open. ... Read more

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  • Nov 07
  • Banks
  • Fort Lauderdale, Florida
  • Fees
  • 18
  • REVIEW RATING 4/5

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a savings and transferred monthly $1 from the checking. I used it in the beginning for a project and had planned to use it for another. I admit I did not watch it because I did not need it and thought it to be safe. BB&T started charging me monthly fees and has drained both... Read more

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  • Oct 14
  • Banks
  • Baltimore, Maryland
  • Online Banking
  • 34
  • REVIEW RATING 4/5

I've never encountered a bank where it's actually dangerous to send them money. I actually believe that they actually had the *** ones concentrate at tis bank. Anyway, last month I had sent them $3,0000.00 to pay a balance on my credit card and they actually LOST my money for three weeks. After calling them practically everyday for three weeks my Bank manager helped me at my end actually had to... Read more

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  • Sep 29
  • Banks
  • Greensboro, North Carolina
  • Online Banking Format
  • 23
  • REVIEW RATING 4/5

This new online banking website is horrible. What *** SOB just made things 10 times harder than before. It was simple and easy to navigate before. Now I can't even figure out how to just view my statement. Thanks to all you overpaid morons whose job it is to make others' lives more difficult. Really appreciate it. This bank has gone downhill recently. Firing employees that have been with them... Read more

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  • Jun 19
  • Banks
  • Evergreen, Alabama
  • Cashing Coins In
  • 74
  • REVIEW RATING 4/5

The teller name was Lynn and this incident happened on June 19,2014 between 3:00-3:20. I feel that this teller did not tell the truth because I know someone else that turned their change in last week with no problem. I don't understand why she couldn't take them and I have a account with BB&T. She also suggested I should just use them at a point of sale. I am very dis satisfied with this... Read more

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  • From mobile
  • BBT Bank
  • May 23
  • by anonymous
  • #489538

BBT banks drive thru is the slowest of all the banks. No matter waft day or what time of day you go there to any of tgem you will wait for long periods of time. Add comment

  • Mar 18
  • Banks
  • Winston Salem, North Carolina
  • Checking Account
  • 98
  • REVIEW RATING 5/5

I opened an account with BB&T for $125 bonus, they said I didn't qualify after waiting for 5 months of being assured it was on its way. So I try and close my account, they said I need to go to my local branch, I explain that I do not have a local branch, that everything was done online, the agent says that in over 16 years she has never heard of such a thing, and that I should get my account... Read more

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  • Nov 21, 2013
  • Finances
  • Wire Transfer
  • 1
  • 1
  • 76
  • REVIEW RATING 4/5

I was on vacation and needed to get $2,500 to my son quickly. So I went to a BB&T brach in fort myers with $2,500 cash. I was told they only do wire transfers for people with accounts. I guess that's ok but at the same time they do this they pat themselves on the back for their commitment to the community and their caring service. I would have paid a reasonable non-customer fee but that... Read more

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  • Oct 09, 2013
  • Banks
  • Outrageous Fees
  • 98
  • REVIEW RATING 4/5

After a year or so of ridiculous fees and terrible customer service we decided to leave BB&T in 2009. We transferred our funds to SunTrust and my husband went into the branch to close out the accounts. That should have been the end... but it wasn't. We got a phone call about a certified letter that arrived at my inlaws saying that we owed BB&T money. When I went online I found out... Read more

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  • Oct 03, 2013
  • Banks
  • Banking Services
  • 68
  • REVIEW RATING 2/5

This bank is horrible! I travel a great deal and for the SECOND time my ATM card was declared invalid. The bank said it was working fine but I have "contact your banking institution" receipts from 4 banks in CA after I was denied access to my funds! They then took over $150.00 for NSF but would not allow me access to my online banking and they didnt deposit a check I mailed for depoist for over... Read more

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