BBT BANK Complaints and Reviews

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Main address: P.O. Box 2914 33779-2914 Largo FL
1-800-BANK-BBT (1-800-226-5228), ,
  • 58+1 mobile complaints
  • $7.1K claimed losses
  • $121 average
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  • Jun 19
  • Banks
  • Evergreen, Alabama
  • Cashing Coins In
  • 36

The teller name was Lynn and this incident happened on June 19,2014 between 3:00-3:20. I feel that this teller did not tell the truth because I know someone else that turned their change in last week with no problem. I don't understand why she couldn't take them and I have a account with BB&T. She also suggested I should just use them at a point of sale. I am very dis satisfied with this... Read more

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  • From mobile
  • May 23
  • by anonymous
  • #489538

BBT banks drive thru is the slowest of all the banks. No matter waft day or what time of day you go there to any of tgem you will wait for long periods of time. Add comment


  • Mar 18
  • Banks
  • Winston Salem, North Carolina
  • Checking Account
  • 53

I opened an account with BB&T for $125 bonus, they said I didn't qualify after waiting for 5 months of being assured it was on its way. So I try and close my account, they said I need to go to my local branch, I explain that I do not have a local branch, that everything was done online, the agent says that in over 16 years she has never heard of such a thing, and that I should get my account... Read more

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  • Nov 21, 2013
  • Finances
  • Wire Transfer
  • 1
  • 1
  • 61

I was on vacation and needed to get $2,500 to my son quickly. So I went to a BB&T brach in fort myers with $2,500 cash. I was told they only do wire transfers for people with accounts. I guess that's ok but at the same time they do this they pat themselves on the back for their commitment to the community and their caring service. I would have paid a reasonable non-customer fee but that... Read more

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  • Oct 09, 2013
  • Banks
  • Outrageous Fees
  • 69

After a year or so of ridiculous fees and terrible customer service we decided to leave BB&T in 2009. We transferred our funds to SunTrust and my husband went into the branch to close out the accounts. That should have been the end... but it wasn't. We got a phone call about a certified letter that arrived at my inlaws saying that we owed BB&T money. When I went online I found out... Read more

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  • Oct 03, 2013
  • Banks
  • Banking Services
  • 55

This bank is horrible! I travel a great deal and for the SECOND time my ATM card was declared invalid. The bank said it was working fine but I have "contact your banking institution" receipts from 4 banks in CA after I was denied access to my funds! They then took over $150.00 for NSF but would not allow me access to my online banking and they didnt deposit a check I mailed for depoist for over... Read more

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  • Sep 30, 2013
  • Banks
  • Outrageous Fees
  • 66

I have been a long time member of Bank Atlantic until recently BB&T bought out BA. I recently received $252.00 worth of insufficient funds penalties from my checking account. Honestly yes I made a bad calculation on my part but to receive $252.00 in penalties is a bit much considering that my purchases were of minimum amounts ranging from a few dollars to $39.00 with in 2 days. I contacted... Read more

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  • Sep 24, 2013
  • Banks
  • Maintenance Fee
  • 52

I was a customer with multiple accounts at BB&T for about eight years. This month they started charging me a maintenance fee ($10). This is the second time they surprised me with a maintenance fee. They did the same thing about a year and a half ago but we worked it out. When they charged me it this time I had just paid off a credit card from the account so it caused an overdraft on my... Read more

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  • Sep 11, 2013
  • Banks
  • Durham, North Carolina
  • Loan Decline
  • 38

BB andT mortgage officer in the Durham office (Mark Chaptman) and his sidekick Sherry in the back office each requested the same documents over and over and over and over for 3 months. Each time I provided the documents, because I have the e-mails to prove it. Then they sent us a letter saying we declined the loan because I did not send them the documents. Below there is a field for the value... Read more

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  • Aug 31, 2013
  • Finances
  • Check Cashing Fee
  • 1
  • 1
  • 59

Went to the BB&T in pulaski, va on labor day weekend since my bank was closed until tuesday for the holiday. Gave the teller a check and my license since I am not an account holder but figured it would be ok since the check was drawn against them. When i received my money it was $8 less than what I expected. I asked and the cashier informed me that it cost $8 to cash the check. I asked... Read more

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