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1.4 Based on 28 reviews
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  • Customers like
    • How helpful they seem when they are not doing anything at all 2
    • Are rude and crooked 2
    • Colleen at the good drive branch 1
  • Customers don't like
    • Worst customer service 5
    • Horrible systems 5
    • Customer service 4

I am so seriously disappointed with BB&T. After a number of issues that I won't go into here, they are now charging my joint account with a family member who is on Medicaid in nursing home $7.95 a month for Quicken. I do not have Quicken and have never, ever had Quicken nor downloaded anything from BB&T (or anywhere eels) to Quicken. Their 5 business days to respond (after multiple complaints) was yesterday, no response. It took them forever... Read more

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First, the wonderful bank I had was Citibank. BB&T bought them out, and even after over 20 years with the same account and #, BB&T refused to grandfather this one in. They had their own 16 digit account # to use. After much headache and arguing with them, I decided it was time to move my funds to a new bank altogether. I thought I had everyone moved to the new account bank and missed one. It was an automatic insurance payment taken out right... Read more

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If you EVER need to reach a bbt rep over the phone, good luck. I was told to call in order to log back into my online banking account, and sat on hold for 2 hours before I gave up, having to leave for work. If you're behind on your bills, they'll harass you with automated phone calls 4 times a day. When you answer they PUT YOU ON HOLD to speak to someone WHEN THEY CALL YOU. If "the lines are too busy" they will hang up after calling YOU and say... Read more

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The so called over draft protection does not protect you from jack-shi!t. You will be charged HUGE amounts for very small purchases! You will get NO reasoning from employees or the big lady in the little office. You will get nothing but pain and you will be broke. I am sitting here now wondering how i will get gas money to make it to work . I know that BB&T is fradulent but there is nothing I can do. They are deceptive and ignorant and I have... Read more

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I've banked at BB&T for 7 years and am finally getting ready to move my money to another bank. The customer service at BB&T is almost non-existent. When you call you either get put on hold or have to wait for a long time for a call back. No one seems to have good information and customer service does not seemed designed for customers. It is very difficult to notify the bank of international travel and even when one is able to talk to a... Read more

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Do not like mergers, period. The new guy always has something up their sleeve. Had account changed and then charged ME the fee when I did not live up to their balance. I was Senior checking not Elite for God's sake! WHO switched me after I called them in the beginning to make sure my account would stay the same? I was charged $15 (maintenance fee) and bitched about it! I got Senior checking back and my $15. Why do you make your customers leave... Read more

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Poor phone service, poor local branch help, poor support by far Susqauhhna a was better Bank this is worst bank I have ever dealt with> No one answers phone when you call, they play press 1, 2 game till you hangup in discuss..moving my loan to another bank I deal with many banks in my investment business this is the worst worst worst worst worst Thanks I saw that happening Alex Cooper did the sale and I figured no one would at the amount... Read more

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If you get less than $20 in your account (and some of us struggle to keep that amount in there) you will see a strange type of transaction concurring. They will somehow find a way to make the total number of pending transactions not equal the available balance that is displayed when you check the available balance. This method makes you think you have more in your account than you do. I called BBT and they told me I have to add up the... Read more

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I had a several accounts with them for about 4 years. Worst bank in my life. This started about 2 years ago. I payed off my mortgage 10,000 on line transfer internaly. The next day checking only seen payment for 2,000 called and got *** story payment was not enought for entire ballance. So some one decided to put 8,000 in limbo untill I came up with 400+ to pay off loam completely. I went to bank in person spoke to Ashley a GOD send (who by the... Read more

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I have had it with BBT. I am in the process of changing everything over to another bank. Constantly I can't get online banking due to them saying my password is incorrect. Have to have them send me a code and usually that doesn't work. So many problems with this bank and I am so disgusted with them right now I am not even going to go over everything that is wrong with BBT. My advice to anyone that has an acct with them is get out of that... Read more

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