Bbt BankComplaints and Reviews

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  • Customers like
    • Are rude and crooked 2
    • How helpful they seem when they are not doing anything at all 1
  • Customers don't like
    • Worst customer service 5
    • Horrible systems 4
    • Compliance with reg e 3

BBT customer service is the worst. My account had fraudulent activity. I had to wait over 45 minutes to speak to someone. When I finally got someone on the line. I was transferred, again I had to wait another 45 plus minutes with a recording stating I can leave a message and someone will call me back. Why would I take a chance and leave a message and I can't even get to speak to someone? I have... Read more

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Bb&T is the worst most crooked bank ever. My direct deposit went in at midnight followed by my car insurance which is automatically withdrawn. They put the withdrawel before the deposit and charged me a $36 over draft fee .even though ive never been overdrawn in the three years uve been with them they told me tough ***. Then i received an automated message from them telling me someone had hacked... Read more

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  • From mobile
  • Bbt Bank
  • Jan 11
  • #768428

This obnoxious institution are a bunch of thieves.If your savings account goes below $300. you will be charged $5./month in maintenance fees and in addition if you make no transactions on the account you get charged another $7.50/month.Avoid this place!!!! Add comment

I am going on to another bank. I have had consistently rude customer service. Their online checking is difficult to navigate if you forget your password. I wouldn't have forgotten if it they hadn't all the sudden required a new password...I guess they got hacked and had to turn all passwords over. It got to the point where I couldn't do it over the phone and had to get it reset in person at a... Read more

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I was with Susquehanna for a very long time before change to BBT. Since the transition I have had nothing but problems. First it was not being able to get to my online banking, then they have the wrong zip code with my ATM Card. Now... In Dec, I made a cash deposit. the deposit showed and then it was marked debited the same day. Due to that they bounced my car payment that came out next day. Even... Read more

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We are a commercial account that went through BBT for a vehicle loan. The owner signed the paper to receive the loan, but as with most businesses, the owner is not the person who processes the bills, just the one who signs it at the end. BBT makes it impossible to access the account unless you are the signer of the loan... Well unless you want to make a blind payment. They received permission... Read more

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Bbt hit me with 100.00 charge on an account I closed in February 2012.when I filed fraud charges against them that's when I felt the pain. They held my paycheck for as long as possible. Almost bouncing bills. I was going to close the account got it down to 62.00 did two purchases left 25.00 in account they paid an auto pay my fault I accept that.36.00 then held the pending from the 17 posted the... Read more

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I called BBT Mortgage/Loss Mitigation to make an inquiry about an extra $20.00 fee on my loan. The clerk name Michelle tried to be a smart *** on the phone. He was very unprofessional. So, I took the high road and said Merry Christmas and hung up the phone. I don't think these people are well trained or they just luck up and get a job. It is hard to give some people the benefit of a doubt because... Read more

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They bought Susquehanna over a month ago and service is horrible. Still no permanent debit card to access my cash. They said it takes 30-45 days to get a debit card and want me to pay $30 to expedite it. After 5 weeks the card is still not here. They gave me a temporary debit card to use but it does not have a name on it so merchants will not accept it. The card expired at 30 days without... Read more

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I have an equity loan and a credit card with BB&T. I got a check written on BB&T from someone and stopped at the Clemmons NC 27012 branch to cash. They gave me the run around and said I would have to pay $8.00 to cash this check ?? The teller ask some smart assed blonde about cashing, and she didn't even check with me at all! Never had any problem before with checks!! Very inconvenient,... Read more

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