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1.4 Based on 37 reviews
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  • Customers like
    • How helpful they seem when they are not doing anything at all 2
    • Are rude and crooked 2
    • Colleen at the good drive branch 1
  • Customers don't like
    • Worst customer service 5
    • Horrible systems 5
    • Customer service 4
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I purposefully made a trip to the bank to arrange, place my accounts so that I would never get charged banking fees. After two months of accruing $400.00 in fees I stopped at my bank to discuss this and was told that the Manager was promoted and a bank manager was not available.(they didn't have one) I called customer service and they said to contact the bank that they could not help me............POOR CUSTOMER SERVICE!! No one cares because it... Read more

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My credit card was closed without being notified. So, I guess in BB&T's eyes not using a credit card is a bad thing. They did not have the common courtesy to notify that this was an issue prior to cancelling my card. They also refused to reopen it once it was verified that I had not received any notification that the inactivity is an issue. BB&T does not show any concern with providing quality customer service. Also in following any ethical... Read more

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BB&T is considered a large bank compared to other banks and credit unions I have worked with. Every time you want to pay just principle on your Mortgage on line you cannot do it without making a payment which would be a month or so ahead. I had 195,000 left on my mortgage and paid an addition 50,000 towards the principle, approximately 1,663 of the 50,000 was put towards the next payment. You cannot just pay principle without calling and... Read more

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We got a letter from Mark Spivey who is the account manager for BB&t from mobile alabama, Stating our account is now closed. He gave no reason. We have been a customer for about 10 years and run a small business . He never gave no reason for closing our account. We deposit cash and checks into our account . We know they don't like cash We think that he has a third party interest for the reason for closing our account. We showed the letter to the... Read more

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  • From mobile
  • Sep 01
  • #911684

Bb&t bank . We bank wit them for 10 years with our business account, we got a letter today stating for no reason to cancel our account. Anyone have this problem?

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Stopped by bank to make deposit. Bank wasn't open yet, so I waited on parking lot. Bank employee came and told me to get off the lot. I explained I was just waiting for them to open. She said it was bank policy I could not park on the lot. Well, I was unaware of this policy and I am sure others don't know of the policy. So I moved. When I come back and go in to make my deposit (and it was a large deposit), I mentioned to the clerk, how rude the... Read more

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Their system is down as usual and I could not deposit money in my account so I could use uber to go to work..this is the third time this has happened and I also wanted to deposit money so I don't get hit with overdraft fees but this bank system is either ALWAYS DOWN OR ALWAYS UPDATING AND THEY OFFER LOVE PEOPLE TO TALK TO WHEN YOU GET HIT WITH A AUMATED VOICE. BBT DOES NOT CARE FOR OR ABOUT THEIR CUSTOMERS PERIOD NEVER HAVE AND NEVER WILL AND I... Read more

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  • From mobile
  • Jul 12
  • #881037

8 dollar charge to cash a check to they know is good ,because you are not a member of this bank.no wonder only one customer in there when i went in .it should be against the law to steal money from consumers

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Do not bank with BB&T! Someone hacked into my Visa check card and BB&T charged me five dollars to replace the card, even though I had the old card. I did not loose it, nor did it get stolen. And they changed me a phone charge just to talk with them about the fraudulent charge on my account. So, someone tries to steal my money, and I get charged for it! What kind of business practice is that! I am definitely going to another bank or credit union! Read more

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A wait time of 19 minutes to get a human being on the phone is just RIDICULOUS. I couldn't on-line banking help, and I couldn't customer service on the phone. 19 MINUTES! WOW. That is completely unacceptable. I only wanted to know whether a family member had deposited a gift check from me. I've had that account for quite some time, I don't use that very often, although quite a bit of money is in it. I didn't realize just how bad the customer... Read more

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