BBT Bank
BBT Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BBT Bank has 1.5 star rating based on 131 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Family banks with them, Low maintenance fees, Colleen at the good drive branch.
Cons: Customer service, False promises, Fees.Recent recommendations regarding this business are as follows: "Never bank w/ truist", "Zerp", "Don't use this company no matter what!", "Don't Bank with Truist", "Use any other bank. This one's customer service is pathetic".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BBT Bank has 1.5 star rating based on 131 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Family banks with them, Low maintenance fees, Colleen at the good drive branch.
Cons: Customer service, False promises, Fees.Recent recommendations regarding this business are as follows: "Never bank w/ truist", "Zerp", "Don't use this company no matter what!", "Don't Bank with Truist", "Use any other bank. This one's customer service is pathetic".
Most users ask BBT Bank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alexandria, VirginiaHorrible bank
Preferred solution: Apology
User's recommendation: Never bank w/ truist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pittsburgh, PennsylvaniaBank Fraud
Preferred solution: Apology
User's recommendation: I would not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service collapsed after Merger
BB&T Bank have "merged with", ie "been taken over by" Truist Bank. There are many errors and queries arising, but Truist have no means of contact except yoll-free' numbers whixh are far from toll free when called from overseas.
Calls to these numbers invariably put one "on hold" for several Hours, which can cost $100s at overseas call prices, and even then the "representative" cannot answer the query.
There is NO facility to contact by Email, SMS, WhatsApp or other Text message.
Truist have msgd me, possibly in response to my complaint via 'pissedconsumer' that they have sent me a "secure message" which I can read through the 'secure message center" of my online app.
But after diligent search I find NO SUCH FACILITY in the Online service. Maybe, or not, this contains an answer?
- Local
- Friendly
- Convenient
- Customer service collapsed on merger
Preferred solution: Let the company propose a solution
User's recommendation: Don't Bank with Truist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bermuda, VirginiaPoor fraudulent card policy
- Customer service sucks
- Unable to get temporary card without sitting on hold
- Wait times are 50-60 minutes
Preferred solution: Apology
User's recommendation: Use any other bank. This one's customer service is pathetic
Biggest piece of *** company !!
User's recommendation: Don't use this company no matter what!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBBT CHARGES ON MY ACCOUNT
Good morning, I am contacting you today because I've spoken to a truist rep a few days ago and I also spoke to my BBT banker in Glen Burnie about a year ago about my checking account. I'm 66 years old I'm on a limited income, I don't have no overdraft line of credit so when my balance is zero expect NO CHARGES TO GO THROUGH MY ACCOUNT.
So a year ago the banker told me they would fix my account so when my balance is zero nothing can be billed to my account! So for a year everything was fine then BBT started making a change to this TRUIST, but assured me nothing would change, so I had to talk to truist a few days ago because I had 150 Dollars in my account. I did contact nationwide to change my bill date for my insurance, but they snuck the 350 charge through. I did not have 350 so truist paid it anyway, overdrew my account and charge me a fee so I asked to speak to a manager and the CEO TO truist to explain to them that nothing is to go through my account and if I don't have the money to cover the entire charge....but it looked like TRUIST was trying to make money of if senior citizens...I've been with BBT for years....Can you please take a look at my account to see why I'm seeing these 36 dollar charged AGAIN, WHEN I Was told a few days ago and refunded the fees stated this would not happen again, they would not try to put charges against my account if I don't have the money there.
I get SSDI SO IM IN A FIXED INCOME. THANK YOU FOR YOUR HELP IN THIS MATTER!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clementon, New JerseyOverdraft fee
Preferred solution: Full refund
Amir younis
Supposed to be a senior relationship banker. I went for a notarization of a document and he said he cannot do it because it has to be a legal documente...
I stay because I have a business account and I told him can you help me because I need to review my account... and he said go to the teller... I told him but I need your help and he said STOP bothering go to UPS I told you I can not notarized the document l.... Stop bothering GO!!!!.
What is he there for than if he treats his customers like a dog!!!.
He is Racist... lol Stop Bothering....he is getting pay to represent the bank and for the customers questions. He did not listing or let me explain that I was there for 2 reasons.
He is No good For customer services. BBT at Springfield VA has the worse customer services
- Close by
Preferred solution: Apology
User's recommendation: No never and I want to closed my 2 accounts
Fees for cashing checks is outrageous
User's recommendation: Zerp
Need to pay a payment
- Website funtionality
- Customer service is garbage
- Does not have 24 hour telephone customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLOST MONEY BECAUSE OF FEES!
- Random fees being deducted from account
- False promises
Preferred solution: Full refund
User's recommendation: Don't bank at BBT or Truist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaDisappointed at the drive thru!!
Preferred solution: If a customer has an issue tell them to come inside the bank!! It's not supposed to take an hour to get through the drive thru
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waldorf, MarylandChecking on claims
- Friendly
Preferred solution: Full refund
Fraud
Not pleased
My Suntrust branch closed near my home after banking there for over 30 years. I then was told I had to empty my safe deposit box and open a new box at BBT.
They have not made it easy. I made an appointment with BBT for 2 oclock today to open a new box. The personal banker took another client without an appointment ahead of me and Im still waiting. what was the point of making an appointment???
I called the Suntrust branch and they are closing at 330 today for an unknown reason. And closed the rest of the week for unknown reasons. How am I suppose to empty my box and get back here in time? To make matters worse.
I cant even cash my check at bbt even though they say that they are now one bank.
Truist???????? Is this any way to run a bank??????
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaDirect Deposit Delays
Preferred solution: I want my direct deposit processed.
About
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At the present time, the corporate office of BBT Corporation is headquartered in Winston-Salem, N.C. It is a fast growing, highly profitable financial holding company with 136.5 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana and Washington, D.C. BBT ranks No. 2 in market share in North Carolina; No. 2 in Virginia/Washington, D.C.; No. 3 in South Carolina; No. 1 in West Virginia; No. 5 in Georgia; No. 6 in Maryland; No. 4 in Kentucky; and No. 5 in Tennessee. BBT's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. Since 1989, BBT Bank has completed the acquisition of 60 community banks and thrifts, more than 85 insurance agencies, and 35 non-bank financial services companies. BBT Corporation is one of the top financial holding companies in the country.
BBT Bank is ranked 258 out of 1246 in Banks category
USA
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