Alexander R Eos

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Verified Reviewer
| map-marker Alexandria, Virginia

Horrible bank

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Just after the merger, all of my accounts were closed w/ no explanation. I switched all my personal banking to Capital One. 7 months later Trust sends me email about wanting my banking business. Yeah, not going happen.
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Preferred solution: Apology

User's recommendation: Never bank w/ truist

Lisa W Cnc

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Bank Fraud

BBT Bank - Bank Fraud
Someone is committing bank Fraud by trying use my personal information to open an unauthorized online checking account in my name. I was alerted by Life Lock this morning February 1st 2022. I want this account closed immediately. I don't understand why your bank allows people to open online bank accounts without making them come into the bank to actually prove who they are by showing the photo ID and social security card I live in Pittsburgh Pa and I did not open this account. In Pennsylvania they make people come into the bank to prove that they have all the correct credentials. Your bank is making easy for ID thieves and Scammers to commit Identity theft.
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Preferred solution: Apology

User's recommendation: I would not recommend

peter s Vfj

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Verified Reviewer

Customer Service collapsed after Merger

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BB&T Bank have "merged with", ie "been taken over by" Truist Bank. There are many errors and queries arising, but Truist have no means of contact except yoll-free' numbers whixh are far from toll free when called from overseas.

Calls to these numbers invariably put one "on hold" for several Hours, which can cost $100s at overseas call prices, and even then the "representative" cannot answer the query.

There is NO facility to contact by Email, SMS, WhatsApp or other Text message.

Truist have msgd me, possibly in response to my complaint via 'pissedconsumer' that they have sent me a "secure message" which I can read through the 'secure message center" of my online app.

But after diligent search I find NO SUCH FACILITY in the Online service. Maybe, or not, this contains an answer?

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Loss:
$100
Pros:
  • Local
  • Friendly
  • Convenient
Cons:
  • Customer service collapsed on merger

Preferred solution: Let the company propose a solution

User's recommendation: Don't Bank with Truist

Ashley K Eso

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Verified Reviewer
| map-marker Bermuda, Virginia

Poor fraudulent card policy

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I have a fradulent alert on my debit card and I called the number provided and it has a 60 minute wait time, so I drive all the way to the bank to have my card canceled and to be given a temporary card which I have done in the past and suddenly no one there is able to help. They said I have to wait on hold before anything can be done. They couldn't provide any assistance.
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Cons:
  • Customer service sucks
  • Unable to get temporary card without sitting on hold
  • Wait times are 50-60 minutes

Preferred solution: Apology

User's recommendation: Use any other bank. This one's customer service is pathetic

Anonymous
map-marker Ashland, Oregon

Biggest piece of *** company !!

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Absolutely no customer service!!!!!!!!!! Can't speak with a representative no matter what you do!!!!
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User's recommendation: Don't use this company no matter what!!

James Turpin

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Verified Reviewer

BBT CHARGES ON MY ACCOUNT

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Good morning, I am contacting you today because I've spoken to a truist rep a few days ago and I also spoke to my BBT banker in Glen Burnie about a year ago about my checking account. I'm 66 years old I'm on a limited income, I don't have no overdraft line of credit so when my balance is zero expect NO CHARGES TO GO THROUGH MY ACCOUNT.

So a year ago the banker told me they would fix my account so when my balance is zero nothing can be billed to my account! So for a year everything was fine then BBT started making a change to this TRUIST, but assured me nothing would change, so I had to talk to truist a few days ago because I had 150 Dollars in my account. I did contact nationwide to change my bill date for my insurance, but they snuck the 350 charge through. I did not have 350 so truist paid it anyway, overdrew my account and charge me a fee so I asked to speak to a manager and the CEO TO truist to explain to them that nothing is to go through my account and if I don't have the money to cover the entire charge....but it looked like TRUIST was trying to make money of if senior citizens...I've been with BBT for years....Can you please take a look at my account to see why I'm seeing these 36 dollar charged AGAIN, WHEN I Was told a few days ago and refunded the fees stated this would not happen again, they would not try to put charges against my account if I don't have the money there.

I get SSDI SO IM IN A FIXED INCOME. THANK YOU FOR YOUR HELP IN THIS MATTER!

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Loss:
$108

Preferred solution: Full refund

Devante D Vcb

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Verified Reviewer
| map-marker Clementon, New Jersey

Overdraft fee

Hello this is the second time I was hit with an overdraft fee in the past two weeks, its very frustrating when it shows the funds in my account but a day or two later Im negative from all stuff finally posting on my card and messing me up. I would like the fee removed please
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Preferred solution: Full refund

Floridely C
map-marker Springfield, Virginia

Amir younis

Supposed to be a senior relationship banker. I went for a notarization of a document and he said he cannot do it because it has to be a legal documente...

I stay because I have a business account and I told him can you help me because I need to review my account... and he said go to the teller... I told him but I need your help and he said STOP bothering go to UPS I told you I can not notarized the document l.... Stop bothering GO!!!!.

What is he there for than if he treats his customers like a dog!!!.

He is Racist... lol Stop Bothering....he is getting pay to represent the bank and for the customers questions. He did not listing or let me explain that I was there for 2 reasons.

He is No good For customer services. BBT at Springfield VA has the worse customer services

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Pros:
  • Close by

Preferred solution: Apology

User's recommendation: No never and I want to closed my 2 accounts

Anonymous
map-marker Murfreesboro, Tennessee

Fees for cashing checks is outrageous

I have been busting tail all day to get what little money I could. Eight dollars to cash a check is not just outrageous it is criminal. You need to shut down. From here on out I will tell my clients to add eight dollars to every check jist to feedyou, satan
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User's recommendation: Zerp

Melissa R Bea
map-marker Guin, Alabama

Need to pay a payment

Not sure whats going on Ever djj in nice the merge I had issues paying my car loan. I never had set I much Trimble trying to pay a billl.
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Cons:
  • Website funtionality
  • Customer service is garbage
  • Does not have 24 hour telephone customer service

Preferred solution: Deliver product or service ordered

James Turpin

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Verified Reviewer

LOST MONEY BECAUSE OF FEES!

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I've had BBT Bank acct ending in 0032 for 5 plus years, I told them from the beginning that I did not want overdraft protection because I did not qualify for a overdraft line of credit. So BBT BANK still charged my account an overdraft fee of 36 dollars for years I just found out after I went back and looked through years of bank statements. I want to sue to get those fees back.. Thank you! James Turpin PS BBT did stop charging me a overdraft fee about a year ago after I talked with the local brank banking rep and told them I never approved my account to accept charges that over drew my account.
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Loss:
$500
Cons:
  • Random fees being deducted from account
  • False promises

Preferred solution: Full refund

User's recommendation: Don't bank at BBT or Truist.

Susan L Kbo

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Verified Reviewer
| map-marker Charlotte, North Carolina

Disappointed at the drive thru!!

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Got in line behind 2 other cars. There were 2 cars behind me as well. First car left after 10 minutes. I waited for another 45 minutes before I got to the window!!! Missed my Dr appointment and was late for the rest of my day. Unbelievable. Seriously thinking about changing banks for a while. Can not ever get anyone to answer the phone at my bank or any bank in our area. Really disappointed
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Preferred solution: If a customer has an issue tell them to come inside the bank!! It's not supposed to take an hour to get through the drive thru

Theboys2

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Verified Reviewer
| map-marker Waldorf, Maryland

Checking on claims

I have a claim that im looking into and seeing what the status is. There was a check posted into my account and didn't authorized it to be put into my account and signed the paper and sent it back. And seeing if the credit went through. Thanks tara
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Loss:
$7
Pros:
  • Friendly

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Fraud

Someone hacked my whole account and I had to open a new one I'm so happy the fraud dept caught it or my entire account would have been wiped out Thanks to them they saved it all.
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anna l Gwi
map-marker Miami, Florida

Not pleased

My Suntrust branch closed near my home after banking there for over 30 years. I then was told I had to empty my safe deposit box and open a new box at BBT.

They have not made it easy. I made an appointment with BBT for 2 oclock today to open a new box. The personal banker took another client without an appointment ahead of me and Im still waiting. what was the point of making an appointment???

I called the Suntrust branch and they are closing at 330 today for an unknown reason. And closed the rest of the week for unknown reasons. How am I suppose to empty my box and get back here in time? To make matters worse.

I cant even cash my check at bbt even though they say that they are now one bank.

Truist???????? Is this any way to run a bank??????

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Preferred solution: Apology

Caroline R Hnx

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Verified Reviewer
| map-marker Miami, Florida

Direct Deposit Delays

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I have been waiting 5 days for the bank to process my direct deposit, I called to see if they could expedite after waiting so long, and was told that they couldn't do it until tomorrow. I'm so glad that they can get their money right away, but the rest of us have to wait for their delays. It has gotten progressively worse since they merged with Sun Trust. I am definitely going to be bank shopping soon. Find a customer friendly
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Preferred solution: I want my direct deposit processed.

About

Related Companies

Truist Financial, SunTrust, LightStream, Bank Atlantic, Susquehanna Bank

Summary

At the present time, the corporate office of BBT Corporation is headquartered in Winston-Salem, N.C. It is a fast growing, highly profitable financial holding company with 136.5 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana and Washington, D.C. BBT ranks No. 2 in market share in North Carolina; No. 2 in Virginia/Washington, D.C.; No. 3 in South Carolina; No. 1 in West Virginia; No. 5 in Georgia; No. 6 in Maryland; No. 4 in Kentucky; and No. 5 in Tennessee. BBT's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. Since 1989, BBT Bank has completed the acquisition of 60 community banks and thrifts, more than 85 insurance agencies, and 35 non-bank financial services companies. BBT Corporation is one of the top financial holding companies in the country.

BBT Bank reviews and complaints

BBT Bank is ranked 258 out of 1246 in Banks category

Area Served

USA

Payment Methods

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