Eddie M Yhl

Someone stole my credit card and mybank card

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Updated by user Jun 02, 2021

So far so good as long as I get my new bank card and credit card and check book back witch I do Beleave I will get it all back and my money and lone back

Updated by user Jun 02, 2021

Just want my loan and money back and my credit card and check book back please and thank you

Original review Jun 01, 2021
I need a new credit cards and bank card and a new check book it was stolen from my car my name is Eddie Lee Mcneely date of birth is 08- 31- **** ssc# is 232/37/3375 wish to here from you soon?
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Loss:
$5000
Pros:
  • Low maintenance fees
  • Colleen at the good drive branch
Cons:
  • Website functionality
  • Teller knew the check payee and cashed check anyway

Preferred solution: My new credit card and new check book and bank card my stuff was stolen yesterday

Anonymous
map-marker Upper Marlboro, Maryland

I did get the right help like I wanted

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Try to send a complaint about me not being able to access my username ID or password for my online banking account and didn't get any information about what my user name or password is for me to login to it plus the costumer service is so good for me since they can't help me with my problem online.
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Bernard C Iyc

I can't

Can't log into my account. I don't know what the problem is I've called and spoke to people I have redownloaded the app and nothing is working I cannot use this mobile app I'm not sure why I have been able to use it but all day today it's told me that my social security number is not connected with any account services through this company I do have a money account app and a money account card but cannot access it
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Cons:
  • I cannot review my account from my mobile app any longer

Preferred solution: I would like to know why I can no longer access my account from my mobile app

Anonymous
map-marker Upper Marlboro, Maryland

I do not like how I can not proceed with my contain

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I try to send a complaint about how I can not get into my online bank account due to me not knowing the password or username to it and had kindly requested some help for it but won't send the message.
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Pros:
  • Low maintenance fees
  • Colleen at the good drive branch
  • Family banks with them
Cons:
  • Customer service
  • Does not have 24 hour telephone customer service
Ainsley Pzf
map-marker Atlanta, Georgia

Fraud

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As we text my account being emptied...I need a customer service representative.......................
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Matisha Zhi
map-marker Fayetteville, North Carolina

Sent money to wrong person

Sent money to wrong person in cash app please help 400$ I dont know what else to do I called cash app I did everything I have to pay rent
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User's recommendation: Good business

Anonymous

My account

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My banking info was compromised. Need to do an over the phone password change and user name change. I do believe there is malware attached to the banking app
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Pros:
  • Family banks with them
Cons:
  • Closing locations

User's recommendation: Have a true 24/7 call center

Anonymous

Misconduct

I was in the drive through line @ 4:57 directly behind the other customer and they closed right in face ..didnt even acknowledge me..Im taking my business elsewhere
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Anonymous

FRAUD

Hi there,, My mom passed away the week of the April 4th, that is the day I believe I misplaced my debit card. This is the 3rd time I am trying to get some answers from BBT to have this mess resolved. I had over 6 grand in the bank and now it's wiped out overdrawing my account over 2 grand. That's the only money I had to my name to support my 5 kids and I. I lost my mom, my job, and now I need to find a new place to live by the end of May. I simply just want the money put back I contacted the Business management bueruo, the general attorneys office, draftkings, and filed a police report. Please email me back to tell me what to do. Thanks. Miss. Jessica Blantz
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Loss:
$7000
Pros:
  • Friendly
Cons:
  • Slow processing

Preferred solution: Full refund

Colleen P Azt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked out of Account.

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Account was logged on by an Iphone the other day i had to change all passwords. And reset it. I entered the wrong password 2 or 3 times, it locked me out. Too many attempts. Every customer service number hangs up on me after saying i need to contact a representative. I cannot get thru. Every number its the same thing. I need access to the Account. I dont understand how someone could get on by answering a Security Question. Then After That by Password. And I Got no Text Message or Email. It was when i logged On And Checked i saw.
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Preferred solution: Give Me Access To My Account Without Having To Go to Bank in person. Which is appointment only cuz of Covid. The Mad DID Reset it the First time it Happened through the Drive Thru. But Wouldnt Give Me A Temporary Atm Card. New Account.

User's recommendation: Not Sure Yet. Im Getting Worried Now Reading All These Reviews.

1 comment
Guest

same problem . I enter the right pass words and can't get on .

Also tried using debit and credit cards . They don't think the numbers are correct the numbers

Anonymous
map-marker Sanaa, Sanaa

ATM cards

Hi. For reasons that I do not know, the ATM card stopped at my first attempt to withdraw from my account, and I do not have a way to call me because I am outside the United States of America, and specifically in Yemen. I informed the bank before traveling to open the card for use in Yemen, and this was actually done, but I was surprised by the refusal of the ATM, despite my many attempts. Please open the card to not be able to withdraw from my account. The name. khaled ahmed alothn. I thank you with all my heart.
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michael m Yhw

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Verified Reviewer
| map-marker Whitby, Ontario

Moving my accounts

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I have been with this bank since 1981- this was then a small local bank. Since that time there have been many changes, the most notable is that National Penn was forced to merge itself out of existence. Now we have an institution where the average client is simply a number, and any semblance of local customer service is gone. God help the employees who are fearful of losing their jobs. I am taking my business to Fleetwood Bank ASAP.
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Preferred solution: get a new bank

User's recommendation: Don't be a customer- sucker

Anonymous
map-marker Jeffersonville, Indiana

Need to see if a transaction went on pizza hut

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My problem is not with the bank. It was with pizza hut. I was just checking to make sure that my dollar amount with pizza hut had not been completed. Thank you and the nice teller who helped me.
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Barbara H Vdj

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Verified Reviewer

Customer Service/ merger

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They return nasty responses because I won't download an app x 5! Then get this- for every outside transfer of funds you are to charge you $3.00 and with only allotted amount. I mean really? I plan to make a huge withdrawal, and then close the account and go with only my credit union after all has cleared. God forbid, they MUST need that $3.00 bucks to pocket for each transfer! Then have you ever called customer service and been on hold for at least minutes before your phone dies? No more of this. The Lowest interest rates for MM accounts ever!!!!!
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Loss:
$32
Cons:
  • False promises
  • Customer service is garbage

Preferred solution: I'm closing account after years and years. I dealt with nice people in VA.

User's recommendation: NO! Do not do it ever

Christa W Tbq

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Verified Reviewer
| map-marker Florence, Kentucky

Bad Customer Service

I wanted to express my concerns about your hours of operation. Its already difficult to do since its 9-5 which is most customers work schedule. We get to window 7 minutes before you close they say they cant open my 16 year old son a checking. Horrible customer service. At my job we work til closing time no matter what.
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Preferred solution: Let the company propose a solution

User's recommendation: Help the customer if before you close