BBT Bank
Reviews and Complaints
Don't bank with BBT
- False promises
- Treated
- Customer service sucks
Don't bank with bb&t
Find another bank
Ridiculous!
Overdraft charge due to holding pending charge for 4 days
I was just charged an overdraft charge of over $36 because BB&T held a pending charge from my debit card for 4 business days causing me to overdraft on a later charge. The pending charge that they held had instantly been declined when I tried to use it online to pay something.
However, BB&T continue to hold that money as pending all those days and cause me to overdraft on something else! They will not waive the overdraft fee because they only forgive the fee once every 2 years and I am 2 1/2 months from the last time they waived a charge. Once every two years is ridiculous especially since they caused this to happened. I had called them after 2 days to ask when this pending charge would be released and they tried to say that it was going through.
Of course it didn't and they finally released it 4 business days later! I am so mad!
Over draft fess
Preferred solution: Full refund
They suck
Illegal practice
Not Professional, not competent and overall bad bank
I was to have my part time job direct deposited Last Friday(1-18-19), I got paid. After finding out from my employer my check should be in my account.
Call Bb&t asked to speak with a Banker, she told me my account was closed and that the check would be reversed to my employer, not true. Call back later in the afternoon spoke with a guy who took down my name and never and said he would have a Banker call me back, never happen, by then it was end of day. Called Saturday spoke with Branch Manager explain my situation and that this could have been fixed if his Banker would have taken a moment to actually help. I received a statement 1/04/19 saying I owe $15 and change I had $24.95 in my account he told me the same as on the statement I received.
Monday way a holiday I waited till Tues. nothing Wed. a Banker told me they had taken out $54 and was mailing a check for the remainder. WHAT!!
Now today is 1/29/19 a we later almost time to get paid from my employer again and the Banker I spoke with earlier explain the my check was just being mailed from Orlando.
Very poor banking, not informative and the lack of communication has made this whole experience worse than it should have been. Never will bank with BB&t and will be a advocate to let others know beware.
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Verified Reviewer | Glen Allen, Virginia3-Day Weekend Ruined
BB&T screwed up by placing a total of $3500 in holds on a $2000 deposit which sent my checking account into overdraft. Then they charged me $108 in overdraft fees.
I had to cancel my plans for a 3-day weekend with my girlfriend since I didn't have the funds in my account to cover the hotel room or gas or food. Now I'm being charged $175 by the hotel for canceling a room I never got to stay in. I visited the local BB&T branch on my lunch break today to try to get the overdraft charges reversed.
They said that they're working on it. Not only will I never bank with BB&T again, I will do everything in my power to drive customers away from BB&T.
- Customer service is garbage
Preferred solution: Full refund
Trying to contact BB and T To Inform them of a dangerous position
Counterfeit
Ruined credit
Preferred solution: All missed payments after september 15th 2016 removed from my credit. 50000 in damages for destroying my credit
Pissed with BB&T!!!!!!
Preferred solution: Full refund
Poor Customer Service, Unable to resolve issues
- Customer service
- Service
Preferred solution: Correct their system
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Translation: I spent money I DID NOT HAVE and now want to whine about an NSF fee! Gotcha...
So if I'm getting this, you had, say $100.00 in the account with a $20.00 pending transaction. You didn't bother to balance your books and went out and spent, let's say, $90.00 and this is their fault how? Or the other way around, you had $90.00, deposited $20.00 and spent $100.00 before the deposit cleared? OK, this makes sense...
NOT.... It's on you to make sure you know your available balance at all times or you will be hit with NSF fees. Banks love these fees because it's easy money for people who don't have enough sense to balance their accounts before spending money. This is banking 101 from when Moses wore shorts.
Sorry but banking is a constant adulting activity. "Pending" DOES NOT MEAN "Available" "You must work for them."