BBT Bank
Reviews and Complaints
40 minutes wait time!
Screwed me out of $2000
I have been a loyal BB&T customer for over twenty years, but no more. My company was issued 2 charge backs by the same customer 3 months after we repaired her car.
Since the payment was made over the phone BB&T refused to honor our payment. In 25 years of business we have never had one charge back. I can prove that the customer approved the work but BB&T said we needed a signed mechanical imprint of the card. BB&T made us stop doing mechanical imprints 15 years ago and told us they would only take electronic processing.
It's just their way of not honoring their commitments.
So now I am out 2 grand and have no one to help. After all these years I am surprised that they would do this to us.
Preferred solution: Full refund
OD charges
- Lies and od charges for no reason
- How i got cheated
Preferred solution: Full refund
It is getting to be ridiculous with customer service!
The worst bank
If you want online service or phone service you can forget it.....
Preferred solution: Full refund
Bank fishes for fees
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Verified Reviewer | Bethlehem, PennsylvaniaHORRIBLE EXPERIENCE
Bbandt horrible customer service
BBT TOOK MY HOUSE AND MY $80.000 EQUITY *** BB&TII
BBT did not honor a stop payment EVEN CEO, CEF would not fix problem
- Treated
- Obviously stuck together
- How i got cheated
Preferred solution: I want the money amount to be 0 and BBT stopped from putting in on my credit file
BB&T - on-line banking problems lead to Cancelled Account
Preferred solution: Full refund
$2.00 charge
WORSE BANK EVER
EXCESSIVE OVERDRAFT FEES
Jonathan Reed :I agree this bank is making money off us big time. My account is new I signed up online and when the opt in page came up I did not fully understand what to do.
The wording dose not explain what they are doing when you opt in and use your card so every purchase is paid and before you know it you are in the negative when you think you have money because you have been making deposits to cover your balance which is what I did but i always have overdraft fees anyway I check my account and went up to talk to someone as to what was happening and they said too bad because you signed the form yes i did but the form dose not give a clear explanation of this so called service. I want my card to decline a purchase if I don't have money and i can keep my account balanced just like i'm doing now. my previous bank would not charge me if I had a negative and I made the deposit the same day. So I was not use to this, my account was opened in July and today I received a card saying they are concerned about multiple fee notice.
This bank has charged me $786.00 in overdraft fees and my account was never negative. That's expensive and I want my money back..
Preferred solution: Full refund
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BB&T worst customer service of any Credit Cards I have. They need to reevaluate there rep’s amd make them realize that they are the on’s being paid to be on that phone call. The Customer is to be treated with respect and not talked over.