I opened an account with BB&T for $125 bonus, they said I didn't qualify after waiting for 5 months of being assured it was on its way.
So I try and close my account, they said I need to go to my local branch, I explain that I do not have a local branch, that everything was done online, the agent says that in over 16 years she has never heard of such a thing, and that I should get my account to a zero balance and then call her back to cancel.
I transferred my remaining funds out of my account only to find 2 days later I cannot close my account because I am not at a -2.00 balance for a phone call fee for asking about how to close my account.
This was really crappy of the agent to do after telling me to get my account to a Zero Balance, and since she knew she was going to make it impossible for me to close my account, and most likely have me aquire additional NSF fees.
Most horrible customer service on the earth.
STAY FAR AWAY FROM THIS CRAPPY BANK!!!!
Review about: Bbt Bank Checking Account.
Monetary Loss: $42.