Contact BBT Bank Customer Service
BBT Bank Phone Numbers and Emails
Toll-Free Number:
-
(800) 226-5228General Account Information and Debit Cards
Customer Service:
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(888) 228-6654BB&T online banking support
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(888) 833-4228Hearing impaired clients: TDD
Bb&t Investments:
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(800) 453-7348
BBT Bank Email:
Contact Information
Corporate Office Address:
Other Info (opening hours):
Credit Report Disputes:
BB&T Retail Lending
Attn: Credit Dispute Department
PO Box 1847
Wilson, NC 27894
Summary of BBT Bank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BBT Bank?
Account Question:
- “Ordered cks for my cking acct. WHEN WILL I GET THEM”
- “Saving account”
- “Check balance”
Payments and Charges Question:
- “I had direct deposit and my money is not there”
- “Fraud charge on card”
- “Payment”
Request for Information Question:
- “Verification”
- “Request statment”
- “Need assistance go for a trip out the country”
Cards Question:
- “Card promblemstolen credit card”
- “Lost my card”
- “Debt card issue”
Product/ Service Question:
- “Loan”
- “Need a letter showing auto loan is pd in full”
- “Withdrawal”
Staff Question:
- “Speak to manager.”
- “Customer service”
- “To speak with a manager”
Employment Question:
- “401k plan”
- “401k”
- “To get my tax information for my 401k tax papers sent to me”
Shipping and Delivery Question:
- “Perdí mi tarjeta del banco”
- “I have not received my debit card”
- “I have not received the Account opening bonus”
Activation/ Cancellation Question:
- “Cancel card”
- “Activate Apple Pay”
- “Renewe no credit card”
Return/ Replace Question:
- “Change autopay date”
- “Get my overdraft fee returned”
Refund Question:
- “Refund”
Other Question:
- “Personal reasons”
- “Caching check”
- “Need info”
About
, , , ,
At the present time, the corporate office of BBT Corporation is headquartered in Winston-Salem, N.C. It is a fast growing, highly profitable financial holding company with 136.5 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana and Washington, D.C. BBT ranks No. 2 in market share in North Carolina; No. 2 in Virginia/Washington, D.C.; No. 3 in South Carolina; No. 1 in West Virginia; No. 5 in Georgia; No. 6 in Maryland; No. 4 in Kentucky; and No. 5 in Tennessee. BBT's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. Since 1989, BBT Bank has completed the acquisition of 60 community banks and thrifts, more than 85 insurance agencies, and 35 non-bank financial services companies. BBT Corporation is one of the top financial holding companies in the country.
BBT Bank is ranked 213 out of 814 in Banks category
USA
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