Contact BBT Bank Customer Service
How to Reach a Person at BBT Bank
Toll-Free Number:
-
1-800-226-5228General Account Information and Debit Cards
Customer Service:
-
1-800-453-7348Bb&t Investments
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1-888-228-6654BB&T online banking support
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1-800-388-3085Bb&t Wealth
CEOLine@BBandT.com
BBT Bank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular BBT Bank Phone Number
1 (800) 226-5228
Average Hold Time
00:02:34
Average Calls duration
5 minutes
Most Popular BBT Bank Email Address
CEOLine@BBandT.com
BBT Bank Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
BBT Bank Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular BBT Bank Phone Number | 1 (800) 226-5228 |
| Average Hold Time | 00:02:34 |
| Average Calls duration | 5 minutes |
| Most Popular BBT Bank Email Address | CEOLine@BBandT.com |
| BBT Bank Live Agent Availability | 18% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
Contact Information
Corporate Office Address:
BB&T Association Services
P.O. Box 2914
Largo,
Florida
33779-2914
United States
Other Info (opening hours):
Credit Report Disputes:
BB&T Retail Lending
Attn: Credit Dispute Department
PO Box 1847
Wilson, NC 27894
Summary of BBT Bank Customer Service Calls
855
TOTAL
CALLS
CALLS
05:03
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BBT Bank?
Account Question:
- “My online account is locked”
- “My deceased brother’s old account”
- “I am locked out of online banking”
Payments and Charges Question:
- “My deposite doent show tru balamce”
- “Fraud”
- “I lost my credit card”
Request for Information Question:
- “Check my account”
- “Checking my balance”
- “About a check”
Cards Question:
- “Card promblemstolen credit card”
- “Lost my card”
- “Debt card issue”
Product/ Service Question:
- “Loan”
- “Decline my purchases with my ATM card”
- “Former car loan”
Staff Question:
- “Speak to manager.”
- “Customer service”
- “To speak with a manager”
Employment Question:
- “401k plan”
- “401k”
- “To get my tax information for my 401k tax papers sent to me”
Shipping and Delivery Question:
- “Perdí mi tarjeta del banco”
- “I have not received my debit card”
- “I have not received the Account opening bonus”
Return/ Replace Question:
- “Change autopay date”
- “Changeaddress”
- “Address change”
Activation/ Cancellation Question:
- “Cancel card”
- “Activate Apple Pay”
- “Renewe no credit card”
Refund Question:
- “Refund”
Website/ Application Question:
- “Hola nesecito ayuda para mi app zelle”
Other Question:
- “Record check”
- “Lien releas”
- “Over draft”
BBT Bank