BBT Bank Phone Numbers and Emails

Toll-Free Number:

  • (800) 226-5228
    General Account Information and Debit Cards

Customer Service:

  • (888) 228-6654
    BB&T online banking support
  • (888) 833-4228
    Hearing impaired clients: TDD

Bb&t Investments:

  • (800) 453-7348

Bb&t Wealth:

  • (800) 388-3085

Business Customer Service:

  • (727) 549-1202
    Association Services
  • (888) 722-6669
    Association Services
  • (800) 532-0354
    BB&T Equipment Finance
  • (804) 649-3972
    Capital Markets
  • (800) 774-8179
    Cash management & disbursement - Client Support
  • (800) 810-5625
    Cash management & disbursement - Inquiries
  • (336) 733-2752
    Commercial lending offices
  • (800) 682-6902
    Corporate Trust
  • (800) 240-2147
    Foreign exchange trading desk
  • (877) 643-6227
    Insurance - Preferred business sales center
  • (877) 672-4228
    Merchant Services
  • (877) 228-7765
    Payroll Services

Complaints/ Feedback:

  • (888) 628-3926

Credit/ Debit Cards:

  • (800) 397-1253
  • (800) 476-4228


  • (866) 785-3614


  • (800) 990-4228
    Claims center
  • (800) 474-1471
    Life and Health Insurance sales center
  • (800) 422-8448
    Personal insurance sales center
  • (800) 228-1820
    Personal insurance service center

Loans And Bb&t Dealer Finance:

  • (888) 562-6228


  • (800) 295-5744

BBT Bank Email:

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Contact Information

Corporate Office Address:

BB&T Association Services
P.O. Box 2914
Largo, FL 33779-2914

Other Info (opening hours):

Credit Report Disputes:

BB&T Retail Lending

Attn: Credit Dispute Department

PO Box 1847

Wilson, NC 27894

BBT Bank Rating Based on 131 Reviews

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Summary of BBT Bank Customer Service Calls

04:36 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BBT Bank?

Account Question:

  • “Ordered cks for my cking acct. WHEN WILL I GET THEM”
  • “Saving account”
  • “Check balance”

Payments and Charges Question:

  • “I had direct deposit and my money is not there”
  • “Fraud charge on card”
  • “Payment”

Request for Information Question:

  • “Verification”
  • “Request statment”
  • “Need assistance go for a trip out the country”

Cards Question:

  • “Card promblemstolen credit card”
  • “Lost my card”
  • “Debt card issue”

Product/ Service Question:

  • “Loan”
  • “Need a letter showing auto loan is pd in full”
  • “Withdrawal”

Staff Question:

  • “Speak to manager.”
  • “Customer service”
  • “To speak with a manager”

Employment Question:

  • “401k plan”
  • “401k”
  • “To get my tax information for my 401k tax papers sent to me”

Shipping and Delivery Question:

  • “Perdí mi tarjeta del banco”
  • “I have not received my debit card”
  • “I have not received the Account opening bonus”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Activate Apple Pay”
  • “Renewe no credit card”

Return/ Replace Question:

  • “Change autopay date”
  • “Get my overdraft fee returned”

Refund Question:

  • “Refund”

Other Question:

  • “Personal reasons”
  • “Caching check”
  • “Need info”


Related Companies

Truist Financial, SunTrust, LightStream, Bank Atlantic, Susquehanna Bank


At the present time, the corporate office of BBT Corporation is headquartered in Winston-Salem, N.C. It is a fast growing, highly profitable financial holding company with 136.5 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana and Washington, D.C. BBT ranks No. 2 in market share in North Carolina; No. 2 in Virginia/Washington, D.C.; No. 3 in South Carolina; No. 1 in West Virginia; No. 5 in Georgia; No. 6 in Maryland; No. 4 in Kentucky; and No. 5 in Tennessee. BBT's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. Since 1989, BBT Bank has completed the acquisition of 60 community banks and thrifts, more than 85 insurance agencies, and 35 non-bank financial services companies. BBT Corporation is one of the top financial holding companies in the country.

BBT Bank reviews and complaints

BBT Bank is ranked 213 out of 814 in Banks category

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