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My husband has been out of work for over 10 weeks due to a back injury. We have been fighting with CIGNA to get his short term disability and have finally taken a loan from his 401K.

I deposited it Monday a week ago and when I called to find out why the funds had not been released I was told they were holding it because it was company policy to hold them for 7 working days and it would be released at midnight so "haha" I guess it is techincally 8 days. No we can not release any of the funds so he can pay for his medicine or his doctors copay.

Thank you BB&T for being so good to your disabled and sick customers. As soon as this check clears all funds will be withdrawn.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

BBT Bank Cons: Policies, Customer service.

Location: Southport, North Carolina

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And when you deposit them in another bank and try to do another check of this nature, the same thing will most likely happen.

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