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BBT Bank - $2.00 charge

I had to call the Bb&t 24 hour number because I had fraudulent charges & THEN they charged me $2.00 for calling them??? What is that about???? Poor way to treat your customers
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
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Value for money
Website
#1195477
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We have our mortgage with BB&T. The house is in my husbands name because it is a VA loan, but I do all the bill paying. My husband doesn't even know who we have accounts with. He is elderly and doesn't want to deal with it. First issue - We have signed many documents...
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1.0
I didn't like
  • Charged for a late fee when the payment was not late
  • Does not have 24 hour telephone customer service
  • Sent my disabled husband to several banks before helping him
#1192951
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It was 2010 i was three months behind because i had been in a car accident ask them to work with me i had $80.000 EQUITY in my home i was $1600. Behind and had my house sold for $147.000 to the warner robins air froce base and they wouldn't even work with me on my...
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#1182548
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BBT Bank - Worst Bank EVER!!!
BBT Bank - Worst Bank EVER!!!
BBT Bank - Worst Bank EVER!!!
BBT Bank - Worst Bank EVER!!!
They have the worst customer service I have ever seen. I get checks from a state college I go to twice a year and they like to hold my check, give it to me, wait for me to spend some of it, only to reverse my check again so they can tack on overdraft fees like crazy! I...
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Anonymous
Anonymous

Yes. Do not bank with BB&T. They took all of my money and there is nothing that a person like me can do about it. Plus, their CEO Kelly King is the director of the Federal ...

1.0
I didn't like
  • No one even cared to ask why
  • Fees
  • Customer service
#1182176
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I have been with BBT for about 7-8 years. It is rare for me to have to speak to customer service. Online banking is pretty easy to deal with on your own, but one of my security questions answer wasn't working. I knew the answer, but I think there was an issue with the...
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Anonymous
James R. Andrade

BB&T worst customer service of any Credit Cards I have. They need to reevaluate there rep’s amd make them realize that they are the on’s being paid to be on that phone call. T...

1.0
#1160254
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Today. Wallet dropped in parking lot returned to condo office with no cash. Debit card in wallet. Trying to reach a rep for an hour.Today. Wallet dropped in parking lot returned to condo office with no cash. Debit card in wallet. Trying to reach a rep for an...
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#1157679
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I have been using on-line banking for over 10 years without a problem. I had a non-BB&T Visa credit card compromised, and was sent a new one (with a new number). When I entered the new number into the BB&T on-line system, it indicated that the payment would be made...
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2.1
#1151432
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online bill pay takes one to ten days, total inconsistency with deposits and holds. My guess this bank is failing and uses trickery and deceptive practices to increase revenues. Recommended to a friend and at one point they made a 500 cash deposit. This wound up lost...
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#1145197
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if any one is successful in a lawsuit with BBT please add me to it. I paid them to stop payment on a check and they did not do that, the check was to my landlord and he bragged how it was good to have friends in high places so the teller honored it anyway. Also when...
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1.0
I didn't like
  • How i got cheated
  • Or ignored
  • Obviously stuck together
#1134749
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Jonathan Reed :I agree this bank is making money off us big time. My account is new I signed up online and when the opt in page came up I did not fully understand what to do. The wording dose not explain what they are doing when you opt in and use your card so every...
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Anonymous
Ryan

Terrible bank! Same thing happened to me! They position your transactions in a way to MAKE them bounce and wrk it out in a way to charge you the most NSF fees when you were ne...

1.0
#1126100
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