I used to have Susquehanna bank before the merger & loved them. I didnt think much was to change so I continued banking there.
WRONG MOVE. to make a very, very long story short, they are basically thieves. I had a credit post to my account 9/15, & online it showed posted, yet the bank didnt actually credit it until 9/18, causing an overdraft --- it snowballed from there, causing almost $250 in overdraft fees & daily balance fees. This is not the 1st time this had happened.
Also, they hold cash deposits as well. When u ask for refunds or reconciliation theres absolutely no one to help. An absolute horrific bank w/ horiffic customer service.
I have had enough. It should be illegal what they are doing.
Product or Service Mentioned: Bbt Bank Account.
Reason of review: Problems with payment.